Case Study on Leading Bank Automates Bank Loan Moratorium Process during COVID-19
Case Study on Leading Bank Automates Bank Loan Moratorium Process during COVID-19
2 PagesCase Study on Leading Bank Automates Bank Loan Moratorium Process during COVID-19 info@automationedge.com www.automationedge.com Challenges Problem Statement Due to Coronavirus and lockdown, businesses suffered huge revenue loss. This has led to high risk of inability to pay loan installments to banks from the Retail/corporate customers. To avoid this, Central Banks in many countries including India directed banks to provide moratorium to its retail / corporate customers on existing loans during Covid-19 pandemic for specified period. AutomationEdge Customer is one of the top 5 private banks in India. Bank receives hundreds of loan Rephasement requests from their retail / corporate customers at different branches. Providing moratorium is a fairly new process for a bank. The bank needed t
