About the Client CFG is a Baltimore-based community bank. It was opened in 2009 and today has branches throughout the city, its suburbs, and Annapolis, Maryland. It describes itself as a bold, tenacious community bank with an entrepreneurial spirit. CFG offers both commercial and personal banking services for Marylanders. Problem Statement • Underwriters have to deal with various formats of balance sheets and profit & Loss documents • Time-consuming to consolidate what is important. • High volume loan documents • Delay in response time • High availability of services in peak hours

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