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Mashreq Bank-Modernizing Service Desk with Intelligent Automation

Mashreq Bank-Modernizing Service Desk with Intelligent Automation

AutomationEdge
Pages 2 Pages

Using AutomationEdge the bank achieved end to end modernization of its service desk by automating over 100 use cases in diverse areas of End User support, User access management, Network, Data Center, Security, Application and Systems support. » Reduce reliance on manual processes » Recraft service desk to be proactive in response » Ensure consistency and flawless execution of compliance norms » Improve customer satisfaction » Reduce costs » Reduce turnaround times

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