Case Management Improves Service Management Across the Enterprise and Enables Customer Service Satisfaction
Case Management Improves Service Management Across the Enterprise and Enables Customer Service Satisfaction
3 Pages? Leading provider of pharmacy benefit management services and healthcare information technology solutions ? Over 25,000 customer cases logged each month ? Existing case management tool relied exclusively on the knowledge of case workers to accurately create and manually assign work ? 18 month project delivered in only 7 months ? Workflow automation and self-service improved the efficiency and accuracy of case management process This was a
