Medallia’s PDF explains how health plans can improve Medicare Advantage Star Ratings by transforming member feedback into actionable insights. As CMS increases the weight of member experience in ratings—up to 58% in 2023—plans must shift focus from clinical measures to member perceptions. The guide outlines seven steps to success, including building a quality-focused culture, developing member experience governance, training empathetic agents, and ensuring personalized, coordinated outreach. Real-time feedback systems and data-driven response loops help address issues promptly and enhance care delivery, ultimately boosting satisfaction, retention, and plan performance.

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