Canon Financial Enhances Salesforce Omni-Channel Supervisor for a True Blended Agent Experience
Canon Financial Enhances Salesforce Omni-Channel Supervisor for a True Blended Agent Experience
1 PagesCanon Financial Enhances Salesforce Omni-Channel Supervisor for a True Blended Agent Experience “The omni-channel integration from a feature stand point and the single user interface for all channels were the biggest differentiators because none of the other products had that. AMC stuck with us - they over delivered.” - Micheal Kea IT Senior Manager AMC TECHNOLOGY www.amctechnology.com sales@amctechnology.com 804.419.8600 ©2019 AMC Technology, LLC. All rights reserved. When Canon Financial made the decision to focus on their contact center, they looked to Salesforce Service Cloud to replace their legacy system because it wasn’t designed to do case management or email routing. But the most important feature Canon Financial wanted was a way to have truly blended agents. “Resources
