Accurate Reporting Increases Lead Conversions for Carnival Industry: Travel & Tourism Headquarters: Miami, Flordia Number of Agents: 700 “This enhancement has been a critical component to understanding and increasing lead conversion. Additionally, sales managers have more real-time and accurate call data, offering opportunities to impact today’s performance. It has been an effective tool to optimize agent and lead performance.” - Colleen Oliverio Director of Strategic Initiatives ©2019 AMC Technology, LLC. All rights reserved. Depending on call center agents to create accurate logs of their activities is an unreliable method of reporting. Like many businesses, Carnival Cruise Lines struggled with inconsistencies in reporting. Agent call logging was error prone and irregular

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