Industry: Mass Media & Information Headquarters: Boston, Massachusetts Number of Agents: 200 ©2019 AMC Technology, LLC. All rights reserved. Thomson Reuters is a large organization with a contact center that employs 2,000 telephony agents worldwide across their business including Finance and Risk, Legal, IP and Science, and Tax and Accounting. Despite their size, Thomson Reuters wanted to have common technology across all of their teams and consolidate the Salesforce instances across their main business units. Solution Thomson Reuters selected AMC Technology’s solution after it was recommended by both Salesforce.com and Cisco because AMC had experience with global implementations with 2,000+ users on the same systems that Thomson Reuters used (Salesforce and Cisco UCCE) and AMC Tec

Join for free to read