Case Study
canfitpro achieves 93% CSAT score using
FCR Increased by 25% Infrastructure operations time 10 Hours canfitpro achieves 93% CSAT score using Micheal Best About canfitpro canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s finest fitness professionals, health club operators, industry suppliers, and fitness consumers. Goal canfitpro has a mix of help-desk infrastructure, operations and software development units within IT services. “The primary goal is to make sure all these services are being offered up to the staff, customers and making sure everything continues to run and the lights stay on” says, Michael Be