1 Challenge: onPeak needed an enterprise contact center platform that could easily scale their mission of providing exceptional, one-on-one service experiences to the millions of customers they help each year while also making life easier for its agents. Solutions: onPeak chose Sharpen as their contact center platform to replace its on-prem ShoreTel system to provide scalable personalization in their customer journey, improve their agent experience and increase customer satisfaction. Results: onPeak has reduced hold times by 75% as a result of intelligent routing and callback capabilities, which has led to an average customer satisfaction rating of 95% in the contact center. onPeak Averages 95 Percent CSAT Score in its Contact Center using Sharpen onPeak is the world’s leading

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