Arco achieves 96% customer satisfaction with Freshservice Philip Gardham Overview Arco is the UK’s leading supplier of safety equipment and workwear offering over 170,000 quality assured, branded and own brand products, including personal protective equipment, clothing, footwear, gloves, workplace safety and hygiene products. Arco are recognised as providers of specialist safety advice through and this is further supported by their training and consultancy division. They reach their customers through an extensive product catalogue, website, local sales teams and a 48 strong trade counter network. Freshservice is widely used by the IT service desk team to manage internal IT needs across various functions including Sales, Business Intelligence, HR, Marketing, and Distribution. Out-of-date IT

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