Case Study

Top Five Lender Achieves a 93% CSAT Working with Doma

Top Five Lender Achieves a 93% CSAT Working with Doma

Pages 7 Pages

The appearance and increasing acceptance of digital mortgages in recent years put pressure on traditional lenders to up their digital game. With significant capital reserves and highly skilled teams of software engineers at their disposal, most large lenders navigated this challenge with relative ease. A more difficult obstacle is improving the experience of closing on or refinancing a home, which is unnecessarily complicated and stressful for all parties involved.

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