teleXpertise makes hundreds of Quality Testing phone calls for clients. They needed to record these calls in a way that was transparent to the recipient. They also needed to be able to retrieve recordings from the web and clearly hear both sides of the conversation. They have multiple agents making calls so each agent needed a unique access code and way to track their calls. Diamond Voice Messaging provisioned a Virtual Phone Booth application with a Toll-free access number. Multiple PINs were assigned so that each agent would have their own access code.

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