The clients that HomeTech serves have agents and users who are often out of the office but require a secure and reliable recording service that will work with any telephone. The agents need to record conversations with claimants for documentation purposes and be able to mark which recordings need to be transcribed.Their legacy solution involved a limited capacity analog recording system that was not web accessible. Diamond Voice worked with HomeTech to create a solution to service both the internal tracking needs of HomeTech as well as accessibility and usability for the agents and end users. Using a Cloud based IVR platform, Diamond Voice designed a hosted solution with unlimited call capacity and storage with web and database integration.

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