Best Pet Tags receives dozens of requests per day for their products. Given the customized nature of their products, accuracy is absolutely necessary. Orders must be complete and exactly as the customer specifies. Multiple calls need to be handled at one time and order taking should be available 24/7. Diamond Voice Messaging worked with Best Pet Tags to create a Order Taking script containing clear and concise questions designed to capture exactly the information required to fill the order.The script is comprised of a series of questions including Customer shipping and payment information as well as product details. Once the call is completed, the recording is stored as a high quality, small foot-print WMA file which can be played on any Audio player.

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