Call-handling Time and Mistakes are Drastically Reduced for Continental Tire Industry: Automotive Headquarters :Hanover, Germany “AMC is an experienced vendor, offering a solution that has perfectly fit our business needs for years.” - Melanie Albrecht, Specialist, Unified Communication Systems, Continental Tire ©2019 AMC Technology, LLC. All rights reserved. Prior to the CTI integration, the agents had to search for the customer manually, and communication was challenging. “Answering a call from a customer the agent was not familiar with led to misunderstandings, deliveries of wrong goods, wrong account numbers were chosen and customers even received deliveries they never ordered,” according to Melanie Albrecht, Specialist, Unified Communication Systems at Continental Tire. So

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