Live Chat and Remote Desktop Support Case Study: Arsys www.islonline.comWHO IS ARSYS www.arsys.net www.arsys.es Spanish Cloud Service Provider 330,000 customer contracts worldwide 1,500,000 active services 24/7 Contact Centre 306 highly qualified professionals 100 professionals in the Contact Centre 1,000,000 queries/year ARSYS NEEDS To increase the number of the support tickets resolved To improve the customer support service ARSYS REQUESTS L

Join for free to read