Case Study

Business Delivers First Class Customer Service

Business Delivers First Class Customer Service

CASE STUDY Wentworth Carrying BUSin ESS DEliv Er S fir ST Cl ASS CUSTom Er SE rviCE EASY f Un CTion Ali TY for D riv Er S, BETTEr B o TTom lin E for T h E BUSin ESS For delivery company Wentworth Carrying, using mobile phones to communicate between drivers and with head office was creating headaches. Calls were expensive, as well as impossible during certain activities such as loading and unloading times. Texting was inconvenient: texts were delayed if the phone was out of range and drivers had to pull over to text, wasting time and effort. The new solution, combining Motorola DP3601 portable two-way radios operating on TL Parker’s Connect Plus (Orion Network) has revolutionised communications for the business. Drivers, even those who found hands-free too challenging, readily em

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