Case Study

Book distributor improves customer service

Book distributor improves customer service

Book distributor improves customer service Company Overview Central Book House (CB) coordinates distribution between worldwide publishers and regional bookstores, offering innovative services in warehousing, logistics, e-fulfillment, print-on-demand and invoicing. The company packs and distribute more than 200,000 books every day to approximately 2,500 booksellers and libraries. CB also expanded its business to include international publishers who require fast and reliable distribution throughout the European Union. Region Benelux Industry Retail, Book Publisher Size 800 employees; 71,000 current book titles in stock Solution Redwood Business Process Automation – Workload Edition Results Modernized order entry through automation Ensured on-time delivery via better wareh

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