Case Study
The Student Loans Company
Who Is the Student Loans Company? The Student Loans Company (SLC) is a non- profit making Government-owned organization set up in 1989 to provide financial loans and grants to students in universities and colleges in the UK. SLC employs more than 3,300 peo- ple and offers more than 50 products, including tuition fee loans, maintenance loans, allow - ances for students with disabilities, and grants for help with children and dependents. The organization has 8.5 million customers in total, with one million new and returning students annually in colleges and universities across England, Northern Ireland, Scotland and Wales. Supporting the Digital Customer Journey SLC’s stated mission is to enable people to in- vest in their futures through further and higher education by providing