Big Data Integration at ServiceNow ServiceNow is the leading provider of service management, with solutions for every department in the enterprise including IT, human resources, facilities, field service and more. They needed to integrate CRM data from multiple production applications into their big data environment, providing business decision makers with real-time access to essential analytics data without creating a performance impact on their production environments. The Problem The biggest challenge ServiceNow faced was scale. Their CRM solution is based on multiple ServiceNow instances, and needed real-time, simultaneous integration to their SAP/HANA and Hadoop databases. Previous approaches relied on cumbersome web service calls, which created performance issues for the produ

Join for free to read