Customer Snapshot BetterWorks Enables Company-Wide OKR Adoption and Process Changes at Gainsight Industry Technology Software Size 201-500 employees • Employees had different expectations on planning timelines and frequency of goal setting • Goals of individual employees did not always connect to top company goals • As the company scaled, it became difficult for leaders to communicate the main company priorities • The company maintained goals in multiple systems, with limited cross-functional goal connectivity 1 hello@betterworks.com About Business Challenges Why BetterWorks Gainsight is the leading Customer Success Management solution that companies use to proactively manage retention, reduce unexpected churn and identify upsell opportunities by combining analytics a

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