Case Study

BETTER SERVICE FOR THE U.S. MILITARY

BETTER SERVICE FOR THE U.S. MILITARY

Pages 1 Pages

BETTER SERVICE FOR THE U.S. MILITARY SATISFACTION, ACCESS AND EFFICIENCY IMPROVE VISION Accelerate Innovation and Deliver Improved Service Quality Serving nearly 3 million of the American Military and their Families, this Tricare benefit administrator embarked on a service transformation journey to better meet the needs of its beneficiaries. Broadly distributed across 21 states, and massively complex, the government contractor targeted gains

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