Case Study
TRANSFORMING CONSUMER SERVICE MOVES
TRANSFORMING CONSUMER SERVICE MOVES DOUBLE-DIGIT INCREASE IN NPS AND IMPROVED PRODUCTIVITY VISION Transform The Customer Experience For Fixed-Line Residential Moves This CSP is a tier 1 incumbent telecommunications and information services company and leads their market. They offer a full range of communications services and compete in all telecommunications markets. In their home market they have 16 million mobile customers, 7.5 million f