Lexmark International is a publicly-traded company providing businesses with a range of printing and imaging products, software, solutions and services to increase their efficiency and minimise spend. Lexmark has a strong commitment to their customers; aiming to earn their loyalty by listening to them, anticipating their needs and increasing value. Egencia, an Expedia group company is a perfect fit, with strong technology to compliment a customer centric approach. Lexmark wanted to assign each traveller profile to specific internal department codes that varied by country, and required custom data fields. They also had corporate negotiated rates at over 100 hotels globally and several airlines to be integrated into the travel policy. Best Practice Case Study: A Successful Mu

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