The challenge Despite being a leader in home health care, BAYADA struggled with an antiquated revenue cycle management system. While the company was experiencing tremendous growth, their RCM system lacked connections to payers, had outdated edits, and lacked reporting, analytics and a process for managing denied claims. “BAYADA’s claims management vendor could no longer provide the sophisticated edits and support they needed.” BAYADA also lacked reports and analytics for working denials. “We didn’t have a process for managing denied claims,” said Will Boyd, Director of Home Health Reimbursement Services, BAYADA Home Health Care. Waystar solutions Will researched RCM solution providers for several months. His investigation, which included vendor performance reviews by KLAS,

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