The challenge Emergency Mobile Health Care (EMHC) was founded to be and remains an exclusively locally owned and operated emergency medical service organization; today EMHC serves a population of more than a million people in and around Memphis, answering more than 75,000 calls each year. Yet with growth and success came additional billing and back-office complexity, impacting not only operational efficiency but administrative demands on patients and patients’ families—EMHC needed a solution that streamlined billing for staff and patients alike, rather than continuing to outsource billing and continuing to watch billing costs rise with seemingly no end in sight. Waystar solution “Efficient billing is a major challenge for many EMS organizations,” explains Justin James, EMHC’

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