The challenge: manual payment processes slow cash flow Family Health Care Medical Group of Modesto, a primary care group practice with eight providers located in Northern California, wanted to improve its patient payment processes due to an increase in patient deductibles, co-insurance and co-payments. Before partnering with Waystar, Family Health Care had an outdated and manual method for collecting patient payments from the 750 patients it sees weekly. To start, the entire team—front and back office—shared one credit card terminal. When the billing office staff accepted a credit card payment, that staff member had to walk down a flight of stairs to the main office, run the card and then hurry back upstairs after processing the transaction. Not only did this take valuable sta

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