Avanade helped a North American bank launch its generative AI strategy by developing a conversational chatbot for frontline employees. This solution improved internal search accuracy and efficiency within the contact center, addressing rising operational costs. Avanade’s expertise ensured the chatbot was integrated into a broader AI strategy, enabling meaningful adoption and long-term business impact. Their collaboration empowered the bank to enhance employee support and streamline customer service through advanced generative AI technologies.

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