Avanade helped Azul Linhas Aéreas accelerate customer service by developing and implementing an AI-powered chatbot, Céu, accessible 24/7 across multiple channels including the airline’s app, website, and WhatsApp. This solution enhanced personalized customer interactions, significantly improving satisfaction and boosting retention rates to 67%. Avanade’s expertise also contributed to increased revenue generation by enabling more effective customer engagement, making Azul’s service faster, more responsive, and tailored to individual needs in the competitive air travel industry.

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