Siemens AG introduced "Holmes," a chatbot named after Sherlock Holmes, to streamline user support. Holmes, powered by Microsoft Cognitive Services and Avanade's AI Accelerator, aids with login, system issues, and FAQs on financial applications. Its unique feature includes image and text recognition for faster issue resolution. Initially skeptical, Siemens found Holmes improved productivity and attracted talent with its innovative workplace experience, showcasing automation and digitalization. Avanade played a crucial role in tailoring the chatbot to Siemens' needs, enhancing customer satisfaction and employee efficiency.

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