Every incident at Backcountry impacts revenue — so much so that their team tracks the business impact of their outages. Because of PagerDuty, they have more stability and better system reliability, and when outages do happen, they are able to efficiently address them, maintaining revenue and customer satisfaction.PagerDuty changed the way Backcountry does business. Instead of just notifying engineers when issues occur, the NOC is now able to contribute even more value to the company. And it has more to work with since PagerDuty has streamlined operations by making their processes even more efficiently.

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