Some years ago, after struggling to handle incidents using ad-hoc processes and legacy technologies, Bulletproof adopted PagerDuty, which has enabled revolutionary improvement in their ability to maintain SLA response times and avoid critical service disruptions. This has driven increased customer satisfaction by enforcing compliance with entitlements. For example where a Customers service is entitled to be patched on a regular basis but their last patched date is out of bounds, their automation utilizes PagerDuty to assign an Engineer to remedy.

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