Since implementing PagerDuty, William Hill Australia has reduced its manual efforts around incident management and increased its confidence that the right messages are getting to the right people. William Hill Australia has numerous monitoring tools, including Splunk, AppDynamics, AWS Cloudwatch, and CA Unified Infrastructure Management. Prior to PagerDuty, all alerts would be sent to the Service Desk, which would then route “critical” alerts to ServiceNow, where an on-call engineer would watch the queue and manually call out if issues were not resolved.“With PagerDuty, we are no longer relying on watching those queues in order to identify incidents and respond in a timely fashion”

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