Established 70 years ago, Ayrfield Medical Practice is the largest GP practice in Kilkenny city. It employs ten GPs and eight nurses, offering a wide range of medical services to 22,000 patients at its primary care centre and in the community www.ampk.ie Success Story: Ayrfield Medical Practice Challenge The growing practice had seen incoming call volumes increase exponentially, from 200 per day to around 700 – putting considerable strain on its existing PBX phone system. The call queuing system was ineffective, patients didn’t know where they were in the queue, and some calls were cut off. When Covid-19 struck, call volumes increased further and GPs needed to make more outgoing calls as well as holding video consultations. Paula Scott, IT Administrator at Ayrfield Medical Practice

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