Ambulatory practices face new challenges to profitability and business continuity, especially in the wake of the COVID-19 public health emergency. Faced with declining reimbursement rates, medical practices are pressured not only to increase efficiency in care delivery, but to reduce the expenses associated with billing, submitting claims, and getting paid. These challenges, coupled with a high turnover for on-staff billing personnel, are important reasons to consider outsourcing revenue cycle management. Revenue cycle management (RCM) is defined as the process that manages claims processing, payment, and revenue generation.

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