Case Study

AUTOMATING 60% OF LIVE CHATS USING AN AI-POWERED DIGITAL ASSISTANT

AUTOMATING 60% OF LIVE CHATS USING AN AI-POWERED DIGITAL ASSISTANT

Pages 7 Pages

AUTOMATING 60% OF LIVE CHATS USING AN AI-POWERED DIGITAL ASSISTANT Thousands of customers access international payment services digitally, alleviating pressure on live chats during the pandemic and for the future. WorldRemit was founded in 2010 to provide expatriates with a secure, low-cost way to transfer funds digitally to their family and friends. Now it is a leading digital international remittance provider, enabling five million customers in 50 countries to securely and quickly transfer funds to their loved ones in over 150 countries. Operating 6,500 money transfer corridors worldwide, WorldRemit saves customers time and money and makes international transfers quicker and safer for recipients, who can receive payments in the form of mobile money, bank deposits, cash coll

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