Automated service processes – To improve customer service BANKS AND INSURANCE Service is a prime factor in business success. There’s no doubt about that! But what does a modern financial institu- tion, like the HypoVereinsbank, actually do to give its account holders the best possible cus- tomer service? This bank offers its clients automated phone banking and, in addition, personalized video consultation. Of course, this highly innova- tiv

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