Case Study

The Systemic Framework for Automating Service Processes

The Systemic Framework for Automating Service Processes

Pages 2 Pages

Page 1 The centralized dealer service center of a large German automotive group receives and classifies questions about products and warranty details and routes them to a specialist. Implementing RESPONSE allowed the client to create a uniform email and phone platform and to considerably simplify processing. Reasons for inquiries as well as service levels are automatically identified and revealed to improve service transparency. The Systemic

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