Client Spotlight: Regions Bank Appointment Scheduling BENEFITS FOR CUSTOMERS AND EMPLOYEES POPULARITY AND MEASURABLE RESULTS Today’s customers expect instant engagement on their terms, with flexibility, connectivity and expertise. Mr. Dixon reports that Engageware makes it possible for clients like Regions Bank to give consumers exactly what they are looking for: “a real omni-channel approach that lets the customer interact with it whenever they want, whether it be by phone, online or mobile.” And, while online banking continues to grow, customers still want to meet in person with their bankers. Intelligent online appointment scheduling makes it possible not only for the customer to find convenient locations and times, but it also allows team members to be prepared for each appoin

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