REFERENCE STORY ANALYZING & MONITORING SERVICE LEVEL AGREEMENTS FOR PAYMENT TRANSACTIONS Customer Equens SE is one of Europe’s largest providers of payment services. With headquarters in Utrecht, the company leads the market in cutting-edge payments and card solutions and offers comprehensive, modular and competitive services. Equens processes around 10.6 billion payments and 4.6 billion card transactions annually for many banks from all over Europe—and those numbers are growing. Industry Financial services Opportunity • Proof for Equens customers about compliance with Service Level Agreements (SLAs) in payment processing • Utilizing process measurements for internal analyses at Equens Solution Set • ARIS Process Performance Manager (PPM) • ARIS Business Optimizer • ARIS B

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