CUSTOMER STORY REAL-TIME MONITORING MEANS REAL-TIME SAVINGS IN HANDLING EMERGENCIES Customer Profile Wales & West Utilities (WWU), formerly part of National Grid Transco, is a regulated gas distribution business with pipelines across Wales and Southwest England. Its primary role—undertaken on behalf of gas shippers—is to transport gas safely and efficiently to the gas meters of homes and businesses. New Challenges Wales & West Utilities (WWU) transports gas safely to more than 7 million people through its network of the 35,000 kms of pipelines that covers Wales and Southwest England. To enhance its rapid and reliable response to gas emergencies, WWU wanted greater visibility into its handling of more than 125,000 emergency work orders a year. Software AG Solutions Digital Busine

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