An outdated phone system impacted CDC’s ability to capture real-time or historic call data. Also didn’t have an automatic call distribution function.
An outdated phone system impacted CDC’s ability to capture real-time or historic call data. Also didn’t have an automatic call distribution function.
3 PagesSame Day Deliveries Require Sophisticated Communications About the Client Founded in 1963, Coffee Distributing Corp. (CDC) provides refreshment services to over 20,000 offices, restaurants and convenience stores. Since its beginnings as a coffee dispensing company in 1966, CDC has expanded its product line to include full service vending, bottle water coolers, and brewing devices. It operates two facilities in suburban New York and New Jersey, and has a corporate-wide commitment to continually improving performance. First and foremost, CDC understands the special relationship that people have with caffeine. So when a client calls to say that its break room is out of coffee, CDC considers it an emergency that necessitates a same-day delivery. It is that kind of exceptional servic
