With its primary income generated by call center activity, the firm needed a reliable phone system for optimal business continuity.
With its primary income generated by call center activity, the firm needed a reliable phone system for optimal business continuity.
2 PagesWhen your income comes from your call center, phone reliability better be exceptional About the Client Mullooly, Jeffrey, Rooney & Flynn LLC is a 68-person law firm that specializes in collection law. It services clients in New York and New Jersey. The firm’s primary income is generated through a centralized call center that operates 24/7. Phone reliability is critical, since client calls must be returned within a strict 24-hour turnaround period. Robert, the firm’s Operations Director, knew that his 15-year-old analog phone system was inhibiting workforce productivity and putting business continuity at risk. He contacted ITsavvy to implement a more sophisticated solution. Their Challenge In addition to superior uptime, a wish list of features and functionality was identified:
