Better Call Center Monitoring with Real-Time Data
Better Call Center Monitoring with Real-Time Data
4 Pages1 J. Lodge Corporation • J. Lodge, a provider of call center services, relies on its ability to scorecard thousands of phone calls for quality and other metrics. Everything related to call center audits flows through an Intuit QuickBase application, so the company can easily aggregate and report on call center performance and assess where additional training is needed. Because the application can be modified easily with no coding, J. Lodge es
