Problem: This 250 attorney, AmLaw 200, Washington D.C.-based firm had specific areas in which it was struggling; in particular, they were finding it difficult to keep current with technology, flexing to meet demand, and recovering costs for the internal systems and storage related to litigation support services (eDiscovery). The firm had many legacy databases on the firm’s infrastructure, utilizing dated software and amassing TBs of storage for which they were not recovering any costs from clients; the firm was only able to bill for pro - fessional service time for their litigation support employees. The firm wanted modern applications, a reliable infrastructure that got them out of the business of being a client data center, and the ability to charge back hard costs to their clients

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