Artera enables clinic to streamline operations while increasing staff efficiency and patient satisfaction. An Epic EHR customer, Rocky Mountain Orthopedic Associates, now SCL Health Medical Group, is serious about providing excellent customer service. “We’re pretty passionate about doing the right thing for our patients,” said Pam Bachorski, the practice administrator. “We will do whatever we can possibly do to make sure they have a stellar experience.” However, their system for reminders and callbacks was holding them back. Staff members already had their hands full with scheduling new appointments and checking out patients. Returning calls to patients who requested to cancel their appointments and reschedule was a lower priority. While the practice had an automated patient rem

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