Case Study ON THE NICE SOLUTION ABOUT ALPHANUMERIC As a global technology and business services company, Alphanumeric Systems built its reputation on consistent innovation and a keen focus on exceeding customers’ expectations. Its clients are located in more than 35 countries and include organizations in life sciences, such as pharmaceuticals, the public sector and health care. Alphanumeric provides outsourced contact center services to the pharmaceutical and health care industries as well as the public sector. Its 400 agents are located around the globe and handle over 16,000 calls monthly. CUSTOMER PROFILE Global provider of technology, professional services, managed services, learning and staffing services. WEBSITE www.alphanumeric.com NICE CXone SOLUTIONS y CXone Omnichann

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