Case Study ON THE NICE SOLUTION ABOUT ALPHANUMERIC As a global technology and business services company, Alphanumeric Systems built its reputation through consistent innovation and a keen focus on exceeding customers’ expectations. Its clients are located in over 35 countries and include a range of industries such as pharmaceuticals, medical, healthcare, financial and automotive. Alphanumeric has over 400 agents around the globe that handle over 16,000 calls monthly. With the NICE CXone cloud customer experience platform, Alphanumeric utilizes a remote agent model which has been critical in supporting their entry into new global markets so they can cost-effectively compete with larger service providers. CUSTOMER PROFILE Global provider of technology, professional services, manage

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