OVER WHITE--BLACK FILL @ 15% OPACITY VISIT WWW.EVERBRIDGE.COM CALL USA HQ +1-818-230-9700 CALL EMEA HQ +44 (0)800 035 0081 CS_EVBG Engage for Air France_01-01-2021 BACKGROUND Air France is one of the world’s leading airlines, employing over 40,000 staff to meet the travel needs of 140,000 passengers every day. In 2018 it clocked up 85 years of air travel excellence, with no signs of stopping. The company’s London-based contact center plays a crucial role in the success of Air France. With 300 staff spread across two locations, this busy team handles thousands of enquiries each day from travelers around the world. Staff are constantly attending to customer calls, making bookings, and flicking between different applications to find the information they need. Georgina Grey has been C

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